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Author’s note:  This article supports our legacy products.  At Inventive Labs, after two decades of providing telephony tools, we never stop supporting those who rely on our products to run their businesses.  We no longer recommend Dialogic. This article is for our customers who are using legacy equipment. For more information about these legacy products and where we are today, read  Ditch Dialogic & Convert to Voice Elements.

Welcome to the CTI32.NET Support Page

When our support staff finds solutions for our user base, we will put it here on our support site. We have assisted hundreds of users with helpful hints, bug fixes, and solutions. Usually we communicate over e-mail to our users. When we have an email that we send that may be useful to someone else, we will quickly paste it here in the wiki for you to search on and find.

Main Topics

* [[CTI32]] – Inventive’s Premiere Telephony Tool Kit
** [[HMP]] – Topics covering the implementation of HMP
*** [[Checking your HMP License]]
*** [[Installing HMP with X-Lite Softphone]] to create a standalone test system
*** [[CTI32.INI]] – Understanding the Settings
*** [[Improving Call Progress on HMP]]
*** [[Multiple SIP Registrations]]
** [[DNI/DM3 Boards]] – Topics covering Issues Related To DNI/DM3 Boards
*** [[Enabling Call Progress On DNI Boards]]
** [[VAP]] – Topics covering VAP (Indexed Voice Files)
*** [[How to change from English to Spanish]]
** [[T1/PRI Installation]]
*** [[Dialing Out Problems over a PRI]]
*** [[How to build a T1 Crossover Cable]]
*** [[Tweaking Springware Call Progress]]
*** [[Protocol Information For GlobalCall]]
** [[Analog Phone Line Issues]]
*** [[Problems with Analog line not hanging up]]
** [[CTI32 Library Functions]] – Check out Information on CTI32 Function Calls
** [[Using the built-in CTI32 Database Access Class]]
**[[Troubleshooting using DebugView]]
* [[NAT Assistant]] – Inventive’s NAT Traversal Tool For HMP

* [[Click To Talk]] – How to use Inventive’s Click To Talk Product

Release Notes For CTI32

[[CTI32 Release Notes]] – Notes For Current and Past CTI32 Releases

[[Beta Modules For V4.7]] – Notes on whats coming, and information on the current beta modules.

Voice Elements

[[Voice Elements]] – Click Here for the Voice Elements Page

Recent Topics

[[CTISetStdCspCallBack]] – Information on setting the CSP callback routine.

[[Concurrent CTI32 Engines]] – Information on how to install multiple instaces of the CTI32 Engine

[[RTF Logging 101]] – Information on how to setup the underlying Dialogic logging mechanism

[[IPMEV_QOS_ALARM]] – Understanding this event

[[Understanding the CTI32 Service]] – A brief overview of how the CTI32 service works

[[How to use an interactive debugger with CTI32]] – Explains how to attach your debugger

[[How To Configure LumenVox with CTI32]]

[[When Dialogic Can’t Resolve your Domain Name (FQDN)]]

CSP Topics

[[CSP Voice Formats]] – Information on CSP Voice Formats

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