Frequently Asked Questions (FAQ)

Our FAQ answers common questions we receive directly from customers.

Getting Started

This is the place to go if you’re new to our API, and want an overview of creating your first Voice Elements application.

WebRTC Quickstart

Want to create browser-based voice applications? Our WebRTC Quickstart guide will get you up and running in no time.

Basic Functions

Want to know how to perform common telephony functions? We’ve got you covered. Learn how to make and receive calls, perform transfers, play files, and get digits.

Voice Resource – Deep Dive

Voice Resources are how your application interacts with a user. Learn More about using Voice Resources to have fine grained control over how your application gets input from users.

Channel Resource – Deep Dive

Channel Resources are how your application connects with a user. Learn More about advanced topics covering Channel Resources.

WebRTC – Deep Dive

Want to go beyond the basic WebRTC application? This guide covers advanced topics in WebRTC.

Conference – Deep Dive

Want to know how to create a slick conferencing app? You’ve come to the right place

Fax – Deep Dive

Need to send and receive faxes?

Beep Detection

Beep Detection allows you to detect beeps that are found in answering machines. You can use the Beep Detector for more accurate call progress, or to make sure that the entirety of your message gets played back to your users.

Speech Recognition

Speech Recognition allows your users to respond to prompts by using their voice, instead of entering digits. This link describes how to set up a simple speech recognition application.


We have created different samples to help you understand how to perform common tasks with Voice Elements.


Haven’t solved your problem yet? Check out our support page.