Microsoft Teams Direct Routing

We offer a Microsoft Teams App called the Voice Elements Calling Plan.  This is an easy way for you to connect phone service to Teams today.  Check out Voice Elements Calling Plan for all the details.

We also offer the world’s first Programmable Software SBC for Microsoft Teams.  Our Voice Elements Platform software fulfills the role of the SBC in this MS Teams Direct Routing diagram.

You can program additional features into the call flow such as Custom Call Routing, Recordings, Call Logging, CRM Integrations, Whisper / Coach / Listen In, or whatever you wish to build in.

Read on to see how enterprise IT departments, carriers, and resellers leverage the flexibility of our programmable SBC to tailor it exactly to their needs.

It's a Bird, It's a Plane - No, It's an SBC

No need for those expensive physical hardware session border controllers (SBC) in order to implement Direct Routing for Teams – just purchase our Voice Elements software platform.  Yes, it is the SAME Voice Elements Platform described HERE. 

Multi-Tenant Options for Carriers / Resellers

We can provide an option so that you could connect to multiple Microsoft Teams tenants all at once – all using software – with just one platform.  Think of the possibilities of leveraging your products and connecting to the Teams marketplace. Add your own spin to it using the Voice Elements API. (Quoted Separately)

What? An SBC that's PROGRAMMABLE?

Use our toolkit to get in the middle of the call flow between callers and Microsoft Teams.  Think of the possibilities!  Invent custom workflows.  Check out some of the ideas below to see what you could add to the normal PSTN call flow.

Can Run on Azure

Ask about our Azure template to simplify spinning up new instances for your clients and customers.  Ask about reseller opportunities.

It does not have to run on Azure.  It can run on any Windows server or VM.

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Connection Options

Just like Voice Elements Platform, you can connect to your PBX, a SIP Trunk Carrier, WebRTC clients (Browsers), SIP-to-SIP devices and Gateways.

Place a WebRTC browser call to your Teams Phone System – Way Cool! 

Call Routing / Toll Bypass

You can build in Call Routing logic to reduce your carrier costs.  Calls going to other branches or office locations could connect directly via SIP.  You could also leverage Browser / WebRTC technology to avoid the phone company.

How it Works

If you have Microsoft Teams and a Phone System license, you can get PSTN access through a Microsoft Calliing Plan OR by using the Microsoft Direct Routing interface.

Voice Elements can connect to this Direct Routing interface.  You can connect Voice Elements to the PSTN.  Voice Elements can also connect to your SIP PBX.  It can connect to SIP Phones or WebRTC browsers.  In addition, you can use the Voice Elements API to implement just about anything into your Teams Call Flow.

What can you build into Teams?

Here are some ideas of features you could add to your Microsoft Teams Call Flow:

Call Recording / Transcription

Call Logging

Dip Caller ID from CRM or AD

Add Caller Flags to Caller ID

Front End IVR

Custom Routing for After Hours

Integrate with CRM & Accounting

Call Center System

Screen Pops

Whisper / Coach / Listen In

Measure Agent Efficency

Alerts when customer is mad

Call Queues

Power Dialers

Teams Integrated with your SIP PBX

AI / Machine learning

Report on who talks the most

Fax detection and routing

Ticket Management

Send Agents work when idle 

Clock In / Clock out

Tele-Integration with our company database

 

Businesses rely on Voice Elements

Ankit Gupta

SpitFire Dialers

They have great support team which is always there to go above and beyond to help you. I love Voice Elements and their products.

 

Rick McFarland

Voice4Net

Extreme flexibility and scalability for creating sophisticated telephony applications in a fast, efficient manner.

 

Travis Hall

DentalTek Inc.

Voice Elements technology enables us to provide the best possible products to our customers and we simply could not do it without them.