Support FAQs

Call Recording Through Microsoft Teams

Question: Can you help us do call recording through Microsoft Teams for compliance? Answer: Yes indeed. Check out Voice Elements for Microsoft Teams: https://www.voiceelements.com/teams/ Our Voice Elements platform implements a Direct Routing connection to Microsoft...

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Sending images through SMS

QUESTION: Do you have the capability to send and receive images over SMS? ANSWER: Yes, check out this link: https://download.voiceelements.com/SMS.REST.API.Reference.Documentation.pdf Look for GetMedia, UploadMedia and the sending command SendSms

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Customer Support Question

QUESTION: I just realized I forgot to ask you about your support! What type of support do you offer with your SIP trunk services? Do you have some sort of coverage 24/7? Do you enforce SLAs? Do you have some capture and analysis tools or maybe a voice eng team to help...

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Outbound Caller ID and Name

Question: The CallerIdName is set to read-only and is not assignable. Is this simply a change from { get; } to { get; set; } and the rest will be fine or is there other changes needed for that to be assignable? The description of the m_ChannelResource.CallerIdName...

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