Best Practices for Building a Dialer Solution

Best Practices for Building a Dialer Solution

Over the past couple of years, I have spent a good deal of time designing, developing and advising many people on dialers. Where some have been predictive dialers, others simple power dialers or voice broadcasting systems, I have several times discussed the options...
Why VoiceXML Sucks

Why VoiceXML Sucks

VoiceXML promised to create simple, open source voice applications that could run on any hardware platform and easily be moved from vendor to vendor or service to service. Instead we got a mix of additional standards such as CCXML, SSML, SISR, EcmaScript, SCXML, SRGS,...