Setup Step-by-Step
Editors note: These directions refer to version 2.0 of our VoiceElements for Teams product. Version 2.0 is in pre-release and includes single sign on support and tighter teams integration. If you need setup instructions for version 1.0 please click here.
These steps will help you setup direct routing for the VoiceElements Teams Calling plan.
Click on an image to enlarge it.
To begin, select Numbers from the Admin drop-down menu item as shown.
Next, select Add New Number. This will allow you to select numbers for each of your users in the specific area codes that you require.
If you would like to use existing phone numbers that you already own please contact support@voiceelements.com for help with this.
Enter the US or Canada area code that you would like your new number assigned from.
In this example we are looking for a Denver, CO number in area code 720.
If a phone number cannot be found, you will see a message.
Otherwise, click the drop down to select a city.
If you cannot find a number close to what you want, please contact us, we can help. support@voiceelements.com
Select a number from the list provided.
Provide a description such as the name of the user that this number will be assigned to. Then press the Add button to complete the number selection.
Repeat step 2 through 6 for any additional phone numbers you need for your users.
Next, select Users from the Admin drop-down menu item as shown.
For any user in your organization that you wish to assign a number, click on Add Number.
Click the drop-down to select one of the numbers you provisioned in the previous steps. Then press Assign Number.
Leave your teams application open to the Users page so that you can refer back to it for the next steps.
It is time to jump into the Microsoft Teams Admin System. This is the part where you are going to need the Teams Admin Role.
Open a browser window and navigate to https://admin.teams.microsoft.com
Select Users on the left menu. Then before you proceed to the next step, make sure the users that you wish to use direct routing have the Phone System column set to “On”. If not, you will need to add a Microsoft “phone system” license to that user. ( What is this? )
If you don’t see the Phone System column on your screen, locate the horizontal scroll bar and drag it over. You can also click the gear icon to configure the columns to only show Display Name, Username, Phone number and Phone system.
To assign the direct routing phone number to each user, select each user one by one as shown.
After selecting a user, click the edit link just to the right of General Information.
Enter the assigned phone number for the user. Note that you MUST precede the new phone number with a +1 at the beginning. For example, if the new number is 3035551212, you would enter +13035551212. Click the Apply button to complete the number assignment.
Repeat the number assignment process for all other users.
Refresh the Users page.
Ensure the correct phone numbers are assigned to each user.
Now we need to set up a Voice routing policy and assign that policy to each user.
Select Voice / Voice routing policies.
Then click Add.
Key in “Voice Elements SBC” (Or description you prefer) at the top.
Click Add PSTN usage.
Click Add.
Type in US and Canada.
Check the box.
Click Save and apply.
Check US and Canada.
Click Save to save the Voice Elements SBC routing policy.
Now you need to apply this policy to your direct routing users.
On the Teams Users tab, select each user one at a time or multiple users and click Edit Settings.
On the right you will see Edit Settings. You will need to scroll the window down to Voice Routing Policy.
Click the drop down and select Voice Elements SBC or the name of the policy you created.
Then Click Apply.
When you are done, leave this tab open, we will come back to it in a few minutes.
The last step you need to set up in the Microsoft Teams Admin Center is to create a Direct Routing SBC. But before you do that, there are a few more things to set up on the Voice Elements Teams Page.
Please return to the Voice Elements Teams Page. Select Settings from the Admin drop-down as shown.
Select the main time zone for your organization, and if you wish to record your calls including how long you wish to keep them. Press Save.
Next select the FQDN tab on the Settings screen as shown.
For MS Teams to talk to our system you will need to make a DNS entry to point to the IP address shown on this screen.
You create the FQDN. Many customers call it sbc1.yourdomain.com (substituting your company’s domain name), but you can name it anything that works for your organization.
In your DNS, Enter an A record for your FQDN and point it to the IP address. DNS Instructions
Once you have the DNS setup with your DNS provider/server, key in the new FQDN and press Verify.
Once your DNS has been validated it returns some important information.
You will need the FQDN and Sip Signaling Port to create the SBC in the Teams Admin.
If you have trouble feel free to contact our support staff at support@voiceelements.com.
Please return to the Teams Admin Center in your browser window.
Select Voice then Direct Routing.
Then Click +Add.
Type your newly created FQDN at the top.
Enter the SIP Signaling port (assigned from the precious Voice Elements screen).
Set the rest of the screen as you see in the example.
Click Save.
Now click on the Voice Routes tab and click +Add.
Type Voice Elements at the top.
Type .* in the Dialed number pattern.
Click Add SBCs.
Check the box by your FQDN.
Click Apply.
Click Add PSTN Usage.
Check the US and Canada box.
Click Apply.
Press Save.
You may have to wait a few minutes for your changes to take effect. Once Microsoft Teams and Voice Elements start to communicate, you will be able to take and place calls.
You can click on the FQDN to check on the SBC status.
This is the Direct Routing status screen when everything is working correctly.
Congratuations! You have setup your first direct routing interface with VoiceElements!
You can now try dialing out. Select Calls on the left hand panel of teams. Then enter a number you wish to dial and press the Call button.
Then try calling in to your number.
