Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs your use of the services, platforms, APIs, and products provided by Voice Elements Corporation and its affiliates (“Voice Elements,” “we,” “us,” or “our”), including but not limited to the Voice Elements Cloud Platform, Voice API Platform, SMS API Platform, Voice Nexus Service, and any associated tools or integrations (collectively, the “Services”).

This AUP is incorporated into and should be read alongside our Terms of Use and Privacy Policy. By accessing or using the Services, you agree to comply with this AUP. Capitalized terms not defined here have the meanings given in our Terms of Use.

Prohibited Uses

You agree not to use, permit, or facilitate use of the Services for any unlawful, abusive, fraudulent, deceptive, harmful, or inappropriate purpose, including without limitation:

1. Telemarketing, autodialing, predictive dialing, robocalling, mass calling, lead generation, traffic pumping, call stimulation, or similar activity, except where expressly authorized by Voice Elements in writing and conducted in full compliance with applicable law;
2. Sending spam, unsolicited messages, unlawful SMS or messaging traffic, unlawful marketing communications, or communications that violate carrier rules, campaign registration requirements, opt-in/opt-out requirements, or applicable law;
3. Using false, misleading, spoofed, inaccurate, or unauthorized caller ID, sender ID, branding, identity, or source information;
4. Harassing, threatening, defaming, abusing, exploiting, or harming any person or vulnerable population, including minors, elderly persons, or persons who cannot provide informed consent;
5. Fraud, impersonation, phishing, credential theft, social engineering, scams, or deceptive practices;
6. Recording, monitoring, transcribing, storing, or disclosing calls, messages, or communications without all notices and consents required by applicable law;
7. Violating privacy, data protection, consumer protection, telecommunications, export, intellectual property, anti-spam, Do-Not-Call, TCPA, CAN-SPAM, COPPA, or similar laws or regulations;
8. Infringing or misappropriating the intellectual property, privacy, publicity, contractual, or other rights of any person or entity;
9. Uploading, transmitting, or distributing viruses, malware, spyware, malicious code, or harmful content;
10. Attempting to gain unauthorized access to any system, network, account, API, software, or service;
11. Reverse engineering, scraping, probing, scanning, testing, bypassing limitations, or circumventing security controls except to the extent expressly permitted by applicable law or authorized by Voice Elements in writing;
12. Using the Services to provide emergency services, life-safety services, medical monitoring, critical infrastructure communications, or other high-risk uses unless Voice Elements has expressly agreed to such use in writing;
13. Reselling, renting, leasing, sublicensing, lending, timesharing, or otherwise providing the Services to third parties except as expressly authorized by Voice Elements in writing; or
14. Any use that Voice Elements reasonably determines may harm Voice Elements, its customers, vendors, carriers, networks, services, reputation, or the public.

Enforcement

Voice Elements may investigate suspected violations of this AUP. If Voice Elements reasonably believes a violation has occurred or is occurring, Voice Elements may, without prior notice and at its sole discretion, suspend or terminate Services, block traffic, remove content, restrict features, or take any other action Voice Elements deems necessary to protect the Services, comply with applicable law, comply with carrier or vendor requirements, or prevent harm to any person or entity.

Violations of this AUP may also result in civil or criminal liability. Voice Elements reserves the right to cooperate with law enforcement and regulatory authorities in connection with any investigation of suspected unlawful activity.

Reporting Violations

If you believe someone is using the Voice Elements Services in violation of this AUP, please report it to us at:

Email: support@voiceelements.com Web: voiceelements.com/contact

Changes to This Policy

Voice Elements reserves the right to modify this AUP at any time. Changes will be posted to this page with an updated effective date. Continued use of the Services following any such changes constitutes your acceptance of the revised AUP.

Related Policies

• Terms of Use — www.voiceelements.com/terms-of-use
• Privacy Policy — www.voiceelements.com/privacy