Programmable Voice

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Beep Detector Strategies

There are two ways one could program the beep detector:

1) On Connect, play the human message. If a beep is detected, quickly play the machine message.

   a. Advantages
       i. Message starts immediately – even sometimes while they are still saying hello
       ii. Highly accurate – large percentage gets the message
       iii. Verizon Voice Mail problem SOLVED.
   b. Disadvantages
       i. Artifacting. There is some small noise recorded on the customer’s answering machine from the play of the human message at the beginning of the machine message. 
       ii.If the beep detector doesn’t catch the beep, the first part of the message is cut off on the answering machine recording
       iii. If there is a false beep detected, the message would start over

2) Use Call Progress Analysis. If Human – play message waiting for beep. If Machine – wait for 3 seconds of silence or start on beep.

   a. Advantages
       i. No Artifacting
       ii. On inaccurate Human detected – beep saves the day (Artifacting would be present)
       iii. Verizon Voice Mail problem SOLVED.
   b. Disadvantages
       i. On human, if false beep detected – Message would stop and machine message would play
Beep Detector Result Analysis
Beep Detected Accurate Beep Detected Inaccurate No Beep Accurate No Beep Inaccurate
Human Accurate N/A This is bad. The message would be interrupted and the machine message would start playing. Perfect N/A
Human Inaccurate Good. The machine message would play. May be some short artifacting. N/A N/A Bad. The message would not be recorded correctly on the machine.
Machine Accurate Perfect. N/A N/A The message would start after 3 seconds of silence. May be a problem on Verizon Voice Mail.
Machine Inaccurate N/A If the human message had started after 3 seconds of silence, then the message would be restarted. The human message would start after 3 seconds of silence. The user might have hung up by then. N/A

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