There are two ways one could program the beep detector:
1) On Connect, play the human message. If a beep is detected, quickly play the machine message.
a. Advantages
i. Message starts immediately – even sometimes while they are still saying hello
ii. Highly accurate – large percentage gets the message
iii. Verizon Voice Mail problem SOLVED.
b. Disadvantages
i. Artifacting. There is some small noise recorded on the customer’s answering machine from the play of the human message at the beginning of the machine message.
ii.If the beep detector doesn’t catch the beep, the first part of the message is cut off on the answering machine recording
iii. If there is a false beep detected, the message would start over
2) Use Call Progress Analysis. If Human – play message waiting for beep. If Machine – wait for 3 seconds of silence or start on beep.
a. Advantages
i. No Artifacting
ii. On inaccurate Human detected – beep saves the day (Artifacting would be present)
iii. Verizon Voice Mail problem SOLVED.
b. Disadvantages
i. On human, if false beep detected – Message would stop and machine message would play
| Beep Detected Accurate | Beep Detected Inaccurate | No Beep Accurate | No Beep Inaccurate | |
|---|---|---|---|---|
| Human Accurate | N/A | This is bad. The message would be interrupted and the machine message would start playing. | Perfect | N/A |
| Human Inaccurate | Good. The machine message would play. May be some short artifacting. | N/A | N/A | Bad. The message would not be recorded correctly on the machine. |
| Machine Accurate | Perfect. | N/A | N/A | The message would start after 3 seconds of silence. May be a problem on Verizon Voice Mail. |
| Machine Inaccurate | N/A | If the human message had started after 3 seconds of silence, then the message would be restarted. | The human message would start after 3 seconds of silence. The user might have hung up by then. | N/A |