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Why You Need “Teams Service Admin” Role to set up your Account Users

During the set up of the Voice Elements Calling plans, there are some setup steps that must be performed in https://admin.teams.microsoft.com.  These steps require the user have the “Teams Service Admin” Role.

As you work through the Setup Step-by-Step a SBC under the Voice / Direct Routing will be added.  The guide will also help you change some Voice Routing Policies, setup users, and add phone numbers.  For these operations, a user with the proper roles will need to log into the system so that we may assist in setting up the system for our Calling Plan to work.

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