1. Home
  2. Docs
  3. SIP Trunking
  4. How to Port In Telephone Numbers

How to Port In Telephone Numbers

We strive to make porting your numbers in as simple as possible!  Here are some tips to help things go smoothly:

Porting in Local Numbers (DIDs)

Signed Letter of Authorization (LOA)

Download the Inventive Labs LOA {link} authorizing your port to our carrier.

Instructions for filling out the LOA

  • Make sure the service address matches the address on your current Carrier Invoice exactly.
  • The date on the LOA must be within 30 days of the port submission.

Proof of Ownership

  • Include a copy of your current Carrier Invoice to establish proof of ownership showing:
    • Statement date within the past 30 days
    • The porting numbers
    • Service address of the porting numbers
    • Company or authorized name (legible signatures are best.)
  • If the Carrier Invoice does not list the porting numbers, please provide additional documentation to establish Proof of Ownership. Examples of supplemental Proof of Ownership documentation are:
    • A Customer Service Record (CSR) from the current service provider.
    • A screenshot of the current provider’s account portal showing:
      • The porting numbers
      • Account number
      • Additional information to link numbers to your Carrier Account
    • A letter or email from your current service provider dated within the past 30 days listing the porting numbers and verifying ownership.

Requested Port Date:

  • We will request the date you provide when we submit the port request, but if we run into issues or exceptions, it may take longer.  An average port will take 7 to 10 days.  If you need a specific date you can count on, pick one 3 weeks out to ensure we receive FOC (Firm Order Commitment) in time.

Requested Port Time:

  • If you need to manage the port at a certain time of day, we can set the port to be triggered manually on your FOC date.  The default porting time is 11:30 am Eastern Time.

Line Options and Set Up Instructions

  • Please let us know in advance if you need any special line options, such as CNAM (outgoing), CNAM Dip (incoming), or e911.
  • All numbers ported in will automatically receive SMS activation, whether local or toll free.

Porting In Toll Free Numbers

…This Article is in Development…

 

Was this article helpful to you? Yes 2 No

How can we help?