Often you may need to perform certain functions such as RecordConversation(), RecordAndFollowConversation(), or perhaps play music on hold to a caller when needed. These functions require voice resources and therefore you may find that you need to use more voice resources than you have licensed ports.
How To Add Additional Voice Resources
You may create additional voice resources by adjusting the settings of your Voice Elements Server.
Make a Settings Change
To do this, you will need to add or change this setting to the VoiceElementsServer.exe.config:
<setting name="AdditionalVoiceResources" serializeAs="String"> <value>4</value> </setting>
Using this example will add 8 voice resources to the total number of ports that you licenses for. For example, if you have a 4 port license, by default you already have 4 voice resources, so by using this setting your total voice resource count will be 12.