Experienced Developers Supporting Your Team
Whether you’re deploying your first Voice Elements application or maintaining an established system, access to knowledgeable support can help your team troubleshoot problems and keep development moving.
Our support engineers are experienced .NET developers who work with Voice Elements. They understand the challenges of building telephony applications and can help you install, operate, and troubleshoot the products you have licensed.
Voice Elements Software Maintenance Support Program
Why Enroll In Support?
An active support enrollment connects your developers with our team and provides access to software updates included in the support program.
Standard support includes:
- Product troubleshooting: Assistance investigating problems with Voice Elements software and access to available bug fixes.
- Installation and licensing assistance: Help installing our products and resolving issues with your existing license.
- Guidance from support engineers: Help identifying the documentation and code samples relevant to your issue, with explanations of how to apply them.
- Inventive Labs SIP trunking assistance: Help configuring and testing connections to our SIP trunking service.
- Eligible software updates: Access to updates and enhancements made available under the support program for your licensed products.
Some new features, releases, major upgrades, and platform transitions are offered separately and may require additional licenses or fees. Inventive Labs determines which offerings are included with support.
How Support Works with Your License or Service
Perpetual Licenses
Support is optional and priced separately from your perpetual software license. We normally add one year of support to initial quotes so your developers have access to our team during development and deployment. You may request its removal from the quote.
The initial annual support charge is 20% of the applicable license purchase cost, including licensed channels, features, and resources.
Support covers your entire license. If you add channels or resources during an active enrollment, the additional support charge is prorated through your existing expiration date, keeping everything on one renewal schedule.
You may renew annually, and multi-year enrollment is also available. Your perpetual license remains active if you choose not to renew support.
Monthly Subscription Licenses
Standard support is included at no additional charge while your monthly software subscription remains active.
Cloud Services
Standard support is included with our Voice Elements Server Bank products at no additional charge. If you also own premise-based perpetual licenses, those licenses require separate support enrollment.
Reach Us During Business Hours
Standard support is available by email and telephone Monday–Friday, 9 a.m.–5 p.m. Mountain Time, excluding U.S. holidays.
Our hours follow the local time in Denver, Colorado, USA, including daylight saving time. You may email us whenever it is convenient; requests received outside support hours will be reviewed during our next business day.
For technical assistance, email support@voiceelements.com or call 1-866-923-5290.
Need More Hands-On Help?
If your project calls for application development, code review, third-party configuration, or other work beyond standard product support, we also offer professional services. Tell us what you need, and we can provide a quote.
Explore Our Developer Resources
These resources are available whether or not you have an active support enrollment:
- Voice Elements Documentation: Product explanations, configuration guidance, troubleshooting information, and sample code.
- Voice Elements Developer Help: Class-library reference documentation for developers working with the Voice Elements toolkit.
You’re welcome to use these resources independently. With active support, you can also ask our engineers to help troubleshoot your issue and direct you to relevant articles and examples.
For complete information about support coverage, exclusions, software updates, renewals, and reinstatement, please review our Support Policy.
Get Started
To add support to your purchase, renew an existing enrollment, or discuss multi-year options, contact sales@voiceelements.com. We’ll help you review your licensed configuration and prepare a quote.